Allergen Disclaimer Policy

Effective Date: 28 May, 2010

Last Updated: 18 March, 2024

Introduction

Welcome to the GGFT | Golden Grains Foodstuff Trading LLC's new B2B website,  www.ggo.ae . Golden Grains Foodstuff Trading LLC is a distinguished food distribution company based in the United Arab Emirates (UAE) since 2004. We specialize in importing a diverse array of food products from 17 different countries, offering a complete range of Fresh, Frozen, and Chilled items. Our distribution network caters to a wide spectrum of clients, including hotels, restaurants, nightclubs, cafes, homes, and export customers.  It's important to note that our core business revolves around trading these products; we do not engage in manufacturing.

Food Safety and Hygiene Standards

At Golden Grains Foodstuff Trading LLC, we take pride in our unwavering commitment to upholding the highest food safety and hygiene standards. Our dedication to your safety and well-being is paramount. Our state-of-the-art facilities, located in Dubai Investment Park 2, are certified by the Hazard Analysis Critical Control Point (HACCP) system, demonstrating our rigorous adherence to international food safety protocols. Moreover, we are proud to hold the prestigious Gold A certification from the Dubai Municipality, further attesting to our commitment to quality and safety.

Allergen Information

We recognize the significance of providing accurate and transparent allergen information, particularly for individuals with food allergies or dietary restrictions. While we do not manufacture products, we play a pivotal role in distributing them. Thus, we strive to ensure that allergen information is readily accessible to help you make informed choices.

Important Considerations:

Product Labels: Our commitment to transparency means that we strictly adhere to product labeling provided by our reputable suppliers, which is in accordance with international food safety standards. The ingredient lists and allergen information on product labels are sourced directly from the manufacturers. We neither modify nor alter this information in any way.

Cross-Contamination: Despite our stringent measures to prevent cross-contamination, we acknowledge that it is impossible to guarantee complete freedom from allergen cross-contact. If you have severe allergies, we strongly recommend exercising caution and consulting the manufacturer or supplier directly for precise information.

Customer Communication

Your feedback, questions, and inquiries about the food products we distribute are valuable to us. Please do not hesitate to contact us for any assistance or if you require specific information about any of our products. Our dedicated team is here to support you.

Contact Information

Email: mary@ggft.ae | Mary Briones, PIC

Phone: +971 4 3388216

Quality Control Department

To ensure the highest standards of food safety and quality, we maintain a dedicated Quality Control Department. This department conducts daily product testing and uploads pertinent information to the Dubai Municipality's Food Watch program. We are committed to proactive quality assurance to safeguard your health and well-being.

Your Responsibility

We encourage our customers to take an active role in their own health and safety:

1. Carefully scrutinize product labels for allergen information.

2. Reach out to us with specific questions about a product's ingredients or allergen content.

3. Seek guidance from your healthcare provider or allergist to manage dietary restrictions or allergies effectively.

Policy Updates

Golden Grains Foodstuff Trading LLC retains the right to update this Allergen Disclaimer Policy as necessary to align with evolving practices and legal requirements. We urge you to periodically review this policy to stay informed.

Thank you for choosing GGFT | Golden Grains Foodstuff Trading LLC. Your health, safety, and satisfaction are of utmost importance to us.